FAQs

Frequently Asked Questions – MobileQShop

1. What is MobileQShop?

MobileQShop is an Alberta-based online retailer specializing in affordable used/refurbished smartphones and premium mobile accessories. We offer certified pre-owned devices, budget-friendly gadgets, and reliable customer support.

2. Are your used phones reliable?

Yes! Every used/refurbished phone undergoes:

  • ✔ Full diagnostic testing (battery, screen, buttons, sensors)
  • ✔ Factory reset & cleaning
  • ✔ IMEI check (not blacklisted or stolen)
  • ✔ 90-day warranty (covers hardware defects)

3. Do you offer a warranty?

  • ✅ Used Phones: 90-day limited warranty (excludes physical/liquid damage).
  • ✅ Accessories: 1-year warranty for manufacturing defects.

See our full Warranty & Return Policy for details.

4. What’s your return policy?

  • 📱 Used Phones: 7-day return window for defects.
  • 🎧 Accessories: 14-day returns if unopened/unused.
  • ⚠️ Restocking Fee: 10% for non-defective phone returns.

Read the full Return Policy.

5. How long does shipping take in Alberta?

  • 📦 Standard Shipping: 2–5 business days
  • 🚚 Express Shipping: 1–3 business days
  • 💸 Free Shipping: On orders over $99

6. Can I trade in my old phone?

Yes! Our Trade-In Program offers:

  • 📱 Instant price quotes in person
  • 💳 Store credit or cash options
  • 🚀 Free shipping for trade-ins

7. How do I check my order status?

  • 🔐 Log into your account for real-time updates
  • 📧 Check your email for shipping confirmations
  • 📞 Contact support at danish@mobileqshop.com

8. What payment methods do you accept?

  • 💳 Credit/Debit (Visa, Mastercard, Amex)
  • 📱 PayPal
  • 💵 Interac e-Transfer (Canada only)

❌ We do not accept cash on delivery (COD).

9. Do you offer discounts for students or bulk orders?

  • 🎓 Student Discount: 5% off with a valid .edu email
  • 🏢 Bulk Orders: Special pricing for businesses or schools

Email sales@mobileqshop.com for details.

Still Have Questions?